RMA / Returns

The rare case has occurred that goods purchased from us have a defect!? Then please note the following so that we can get everything up and running for you as quickly as possible. You do not need an RMA number from us. We want you to have a working device on your hands as soon as possible!

There is a loss of warranty for goods that have been damaged by improper packaging.
Please only use the original packaging for items such as monitors, memory, computers, hard drives (devices that are particularly sensitive to shock).
We reserve the right to repackage the goods for safe return transport. For this we would charge a flat rate of €10 plus statutory Calculate VAT.
Claims for compensation from transport damage from deliveries that were not insured by us must be asserted by yourself at the transport company
We cannot accept goods that are returned freight collect.

Return address:
RennWelten GmbH
Chapel Square 14
52457 Aldenhoven

Please note that many manufacturers also offer direct RMA / repair processing. Often this is to your advantage. In the event that you would like to contact the manufacturer directly, we recommend that you also enclose a description of the error that is as precise as possible. You can find support contacts for all our manufacturers here:

AMD
website

ASUS Computer GmbH
website

be quiet
website

corsair
website

elgato
website

fractal design
website

G.Skill
website

gigabytes
website

Intel Ltd
website

Kingston Technology Ltd
service website

Logitech GmbH
website

noctua
website